Frequently asked questions
What happens if I make a late cancellation on a booking?
We do have a minimum hour charge to ensure that all workers receive a fair day's pay. This also allows our workers to be compensated should there be no requirement for them after they have been booked for work. If a job is cancelled the day before, there will be no charge, if the job is cancelled 2 hours prior to the start of a job the minimum charge will stand.
What happens if a temporary worker does not show up to work?
If a worker has not shown up for a shift due to either illness or absence, we will endeavour to find a replacement as soon as possible. A consultant is in the office from 6.30 am-7.00 pm Monday-Friday, and on our out of hours number over the weekend and will be in constant contact with the client updating them with the progress of the replacement worker. You will not be charged for a minimum for the replacement candidate and will only pay them from the time they arrive.
What happens if I am not happy with a workers performance?
If a client is unhappy with a worker, they need to contact a consultant immediately. We will then endeavour to find a replacement as soon as possible. In the unlikely event that someone we supply is deemed unsuitable and sent home from site within four hours of starting work, there will be no charge.
Can I book a crew for Events/Exhibitions or Labouring work, for less than 8 hours?
Yes, we offer a 6 and 4 hour rate, as well as the full daily rate.
What if I book a 4hour call for a crew for Events/Exhibitions but suspect it may go over?
No problem, simply inform one of our consultants that the booking may go over time; overtime rates, though, will apply in this instance. We are not in the practice of booking our workers for more than one job a day. This ensures that the crew can stay if required.
Can I book a crew of warehouse or labouring workers at the last minute?
Yes, we can take orders late at night or from 6.30 am in the morning. We will endeavour to fill your order as quickly as possible although this always depends on how many candidates we have available on that day. When taking late orders, we will immediately confirm whether we can fulfil them and keep you informed as to our progress.
Do you charge travel fares for work outside of Central London?
Yes, if the location of work is outside the London Postal Districts there will usually be a travel charge added, in order to compensate staff for travel time and cost. This charge is paid directly to the worker. All charges will be notified to our customers before the job is confirmed.
Can I take on a temporary worker onto my books?
Yes, you can offer a temporary worker permanent employment, in accordance with our Terms and Conditions of Business. Many of our staff transfer to our clients - usually over 100 per annum.
Do you have a 24 hour emergency hotline?
Yes we do. The number is 07813045532. Our office hours are Monday to Friday 6.30 am-7.00 pm and Saturday 7.00 am-12.00 noon, and this number is used outside those hours. We can also be contacted at any time at firstname.lastname@example.org
Do you supply Crew Chiefs for Events and Exhibitions work?
We do supply Crew Chiefs for crews of 6 men or more. Please enquire with one of our consultants for further details and rates.
Do your crew for Events/ Exhibition or Labouring work wear a uniform and do they have PPE?
Yes, all of our crew wear and Extraman uniform. They are equipped with Steel capped boots, Hi Visibility jacket and Hard Hats. Please be aware that all our equipment is Extraman branded.
Do your workers for warehousing work wear a uniform?
We can supply our workers with uniforms depending on what is required in the warehouse environment. We usually provide steel capped boots to all our workers and hi-vis vests, gloves and hard hats are also stocked by Extraman.
What levels of English do your workers have?
All of our candidates have a face to face interview with a consultant where their English levels are assessed. We only register candidates who have a good command of English.
Can you supply workers at different times of the day/night?
Yes we can supply workers at any time of the day, however this is usually depending on location and transport links.